DROPMINT
Refund and cancellation policy
Last updated 7 October 2026. This page describes how the service is meant to work. It is not legal advice.
What this policy covers
The purchase is a digital order-information service. Check the product, quantity, price per order, MOQ, and delivery contact before you pay. This preview does not collect money, so there is nothing to return to a bank. A live refund follows the cases below and is decided by DROPMINT after a look at the order.
Before a batch is confirmed
You can cancel a batch while its payment is still waiting for proof, or while the proof is under review. The order moves to cancelled and the quantity is not treated as purchased. In a live setup, a transfer that has not been matched is not captured.
After confirmation, before dispatch
If the batch is confirmed and the parcel has not left, ask for a cancellation from the order page or by writing to DROPMINT.help@gmail.com with the order ID. A live service would return the product amount, because the unit was never handed to a courier. The request should be made within 24 hours of confirmation.
After dispatch
Once a parcel has left, the dispatch fee stays. The product cost follows the delivered unit, not the unit that comes back. A refused cash-on-delivery order, or a return-to-origin, does not keep the selling price. The unit is treated as recoverable inventory. That is the same arithmetic the calculator uses.
Damaged or wrong goods
If a delivered unit is damaged or not the product on the order, tell us within 48 hours with the order ID and a photo. A live service would replace the unit or credit the product cost. It would not refund a dispatch fee that was already spent unless the mistake was ours.
Your own buyers
A refund your customer asks for is between you and them, unless a fulfilment contract says DROPMINT will handle it. Do not send a buyer to this page as a promise that DROPMINT will pay them. Mark the workspace order Returned or Cancelled so your profit numbers follow the real outcome.
How to ask
Use the support desk in the app, or email DROPMINT.help@gmail.com, or call +91 8929343871. Include the order ID and whether the parcel has left. We reply on business days. A demo order is closed in the workspace. A live refund would be sent to the same UPI ID that paid, after the proof is matched.